Privacy Policy

1. Introduction

Restoreclear Ltd ("we," "us," or "our") operates the Restoreclear website. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website and use our services.

2. Information We Collect

Information You Provide Directly:

• Contact form submissions (name, email, message)
• Consultation inquiries and booking information
• Payment information for educational services
• Communication with our team

Information Collected Automatically:

• Browser type and operating system
• Pages visited and time spent on site
• Referral source and click patterns
• IP address and general location data
• Google Analytics data (with your consent)

3. How We Use Your Information

We use collected information for:

• Responding to your inquiries and providing requested services
• Processing bookings and consultations
• Sending updates about our programmes (with your consent)
• Improving our website and content
• Legal compliance and fraud prevention

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: When you consent to receive marketing or analytics
• Contract: Processing necessary to fulfil booking or service requests
• Legal Obligation: Compliance with UK law
• Legitimate Interest: Improving our services and preventing fraud

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• Service providers who assist in website operation
• Payment processors for transaction handling
• Legal authorities if required by law
• Google Analytics (anonymised data, with your consent)

6. Data Protection & Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Oppose certain processing

To exercise these rights, contact us at info@restoreclear.world.

8. Cookies & Tracking

We use cookies for:

• Necessary: Site functionality (always enabled)
• Analytics: Understanding site usage (opt-in via cookie banner)
• Marketing: Personalised advertising (opt-in via cookie banner)

You can manage cookie preferences through our cookie banner and browser settings.

9. Third-Party Services

Google Analytics: Tracks site usage to improve content. Requires your explicit consent via our cookie banner.

Google Maps: Displays our location on the contact page. Subject to Google's privacy policy.

Google Ads Conversion Tracking: Tracks enquiry conversions (with your consent).

10. International Data Transfers

Some service providers may be located outside the UK/EU. Where this occurs, we ensure appropriate safeguards (Standard Contractual Clauses) are in place.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

12. Data Retention

We retain personal data for as long as necessary to provide services and meet legal obligations. Contact data is typically retained for 3 years after your last interaction, then securely deleted.

13. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or prominent website notice. Your continued use constitutes acceptance of updated terms.

14. Contact Us

For privacy questions or to exercise your rights, contact:

Restoreclear Ltd
78 Southwark Street
London, SE1 0NQ
United Kingdom
Email: info@restoreclear.world
Phone: +44 20 7183 4521

Data Protection Authority: If you believe your rights have been breached, you may lodge a complaint with the Information Commissioner's Office (ICO).